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POLICIES
Deposit / Cancellation
Policy
A credit card number is required to secure a reservation, and a 50% deposit will be charged to your credit card when the reservation is made; with the balance due at check in. For same day reservations, the credit card will be charged for the amount of the full stay. Prices are based on double occupancy; $25 will be added for each extra person in the room.
If cancellation is necessary before 72 hours (3 days) of your scheduled arrival, a refund of the deposit will be given, minus a $25 cancellation fee. Within 72 hours, the deposit will be forfeited. Same-day cancellations and no-shows will be charged one night’s lodging, plus tax. (Exception: For Bristol NASCAR race weekend, payment will be taken at time of booking, and no refund will be made.)
At The Collins House Bed and Breakfast, our goal is to provide our guests with a comfortable, relaxing experience. The policies outlined below help us maintain a safe and healthy environment for all of our guests. We appreciate your understanding and cooperation in observing these policies:
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· The Collins House Bed and Breakfast is a smoke-free property with no
designated smoking areas. (Guests failing to adhere to this policy will be
subject to applicable charges incurred for cleaning / deodorizing the room,
upholstered furniture, bedding, etc. (fee can be upwards, but not limited to
$500.00.)
· Guests are responsible for any damages.
· A $5 charge will be made to the credit card of any AT Hiker who would like
a load of laundry washed for them.
· Incense/candle burning, irons, and any other flammables are not allowed
in guestrooms.
· Check-in is between 4:00–7:00pm. (Early or late arrivals must be
arranged in advance.)
· Checkout is 11:00am.
· We are sorry, but we are unable to accommodate children or pets.
· Only registered guests are allowed in guestrooms.
House Policies
Parking
There is parking on the street, both in front and on the side of the building, and there is a large private parking lot in the back. Please feel free to park where you feel most comfortable.